Lucky 111 Terms and Conditions – Rules, Rights & Your Agreement

1Introduction and Agreement

Welcome to Lucky 111, Pakistan's dedicated online gaming and sports betting platform operating at lucky111.ws. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Member" or "you") and Lucky 111 ("the Platform," "we," "us," or "our") governing your access to and use of all services, products, and features available on the Lucky 111 website and any associated applications.

By registering an account, accessing the Lucky 111 platform, or placing any bet or wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not register an account or use the Lucky 111 platform.

These Terms should be read alongside the Lucky 111 Privacy Policy and Responsible Gaming policy, both of which form part of your overall agreement with the platform.

2Eligibility to Use Lucky 111

To register and maintain an account on Lucky 111, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age. Lucky 111 does not permit minors to register or place bets under any circumstances.
• You must be a natural person. Corporations, partnerships, trusts, and other legal entities are not permitted to hold player accounts.
• You must be the account holder and playing on your own behalf — not as an agent, representative, or on behalf of any third party.
• You must not be a current employee, contractor, director, or close family member of any employee of Lucky 111 or its affiliated operators.
• You must not have been previously self-excluded from the Lucky 111 platform under the Responsible Gaming programme.
• You must be accessing the platform voluntarily and in a personal, recreational capacity.

3Account Registration and Verification

3.1 One Account Per Person

Each person is permitted to hold one and only one Lucky 111 account. Registering multiple accounts — whether under the same name, the same mobile number, the same device, or the same IP address — is a serious breach of these Terms and will result in permanent account closure and forfeiture of any balances held across all accounts.

3.2 Accurate Information Required

When registering, you must provide accurate, complete, and up-to-date information including your legal name, date of birth, mobile number, and any additional information requested during the KYC (Know Your Customer) process. Providing false or misleading information constitutes fraud and will result in account termination.

3.3 Identity Verification (KYC)

Lucky 111 is required to verify the identity of all members before processing withdrawals above certain thresholds, and may request verification at any time. You may be asked to provide a copy of your CNIC (Computerised National Identity Card) or other government-issued identification, proof of address, and proof of ownership of any payment method you use for deposits. Failure to complete KYC within the requested timeframe may result in temporary or permanent account restrictions.

3.4 Account Security

You are responsible for maintaining the confidentiality of your Lucky 111 login credentials. Never share your password with anyone — including Lucky 111 support staff, who will never ask for your password. Any activity conducted through your account is your responsibility unless you have promptly reported unauthorised access to our support team.

4Deposits, Withdrawals and Payments

4.1 Accepted Payment Methods

Lucky 111 accepts deposits and processes withdrawals exclusively through the following PKR-denominated payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank account IBFT transfer, and Visa/Mastercard debit cards issued by Pakistani banks. No other payment methods are currently accepted.

4.2 Minimum and Maximum Transactions

The minimum deposit amount is Rs 200. Minimum withdrawal amounts vary by method but are generally Rs 500. Maximum withdrawal limits depend on your VIP tier — Bronze members may withdraw up to Rs 200,000 per day, Silver up to Rs 500,000, Gold up to Rs 2,000,000, and Platinum members have no daily withdrawal limit. Deposits are credited within minutes for mobile wallet methods. IBFT bank transfers may take up to two hours.

4.3 Withdrawal Processing

Withdrawal requests are processed on the same business day when submitted before 5PM PKT. Requests submitted after 5PM PKT are processed by noon of the following business day. Identity verification (KYC) must be complete before any withdrawal can be processed. Lucky 111 does not charge any fees on withdrawals — however, your bank or mobile wallet provider may apply their own charges.

4.4 Funds Ownership

All funds deposited into your Lucky 111 account remain your property and are held in segregated accounts separate from Lucky 111 operational funds. Lucky 111 does not use player funds for operational purposes. In the event that Lucky 111 ceases operations, player funds are returned to members before any other creditor claims are settled.

5Betting and Gaming Rules

5.1 Acceptance of Bets

Lucky 111 reserves the right to accept, partially accept, or decline any bet at our discretion without providing a reason. Bets are not confirmed until you receive an on-screen confirmation and the amount is deducted from your account balance. Placing a bet does not guarantee acceptance.

5.2 Bet Settlement

Sports bets are settled according to the official result of the relevant sporting event as declared by the governing body of that sport. In cricket, the official result from the relevant cricket board (PCB for domestic, ICC for international) governs settlement. Lucky 111 is not responsible for errors in live score feeds that may temporarily show incorrect information — settlement is based on official results, not live display data.

5.3 Void Bets

A bet may be voided (cancelled and stake returned) in circumstances including: the event being abandoned or postponed, manifest pricing errors where odds are clearly incorrect due to a system error, match-fixing investigations that result in official result cancellation, or force majeure events. Voided bets are returned to your account balance in full within 24 hours.

5.4 In-Play Betting

In-play (live) betting markets operate with a slight delay to manage the risk of late bets placed on known outcomes. This delay is applied consistently across all in-play markets at Lucky 111. Attempting to exploit network delays or using automated tools to gain an advantage in in-play markets is prohibited and constitutes a breach of these Terms.

5.5 Casino and Poker Games

All casino games, poker, and roulette at Lucky 111 operate using certified random number generators (RNG) that are audited quarterly by an independent testing laboratory. Lucky 111 does not manipulate game outcomes. House edge figures are available on request for all game categories.

6Bonuses and Promotional Offers

6.1 General Bonus Terms

All bonuses offered by Lucky 111 are subject to specific terms that are stated at the time the bonus is offered. Where these general Terms conflict with a specific bonus's terms, the specific bonus terms take precedence for that particular promotion. Lucky 111 reserves the right to withdraw, modify, or cancel any promotion at any time.

6.2 Welcome Bonus

The Lucky 111 welcome bonus is available to new members on their first qualifying deposit only. One welcome bonus is available per person, per household, per IP address, and per payment method. Bonus funds are credited after the qualifying deposit clears and are subject to the wagering requirements stated in the specific welcome offer terms at the time of registration.

6.3 Wagering Requirements

Most Lucky 111 promotional bonuses carry wagering requirements. This means you must place bets of a specified total amount before bonus funds are converted to withdrawable cash. Wagering requirements are stated clearly in each promotion's terms. The Lucky 111 VIP Club cashback is explicitly exempt from wagering requirements — see Section 7 for full details.

6.4 Bonus Abuse

Lucky 111 monitors accounts for patterns consistent with bonus abuse, including: using multiple accounts to claim the same bonus, placing opposing bets across accounts to guarantee a payout, systematic low-margin betting designed to clear wagering requirements, or any other strategy designed to extract bonus value without genuine gaming activity. Accounts found to be engaged in bonus abuse will have bonuses voided and may be permanently restricted.

7VIP Club – Membership Terms

The Lucky 111 VIP Club operates across four tiers: Bronze, Silver, Gold, and Platinum. Membership is determined by cumulative lifetime deposits and is assessed automatically by the Lucky 111 system. Tier upgrades take effect within 24 hours of reaching the qualifying threshold. Tier status is based on lifetime deposits, which do not reset.

7.1 Cashback Terms

VIP cashback is calculated on net losses per calendar week (Monday 00:00 to Sunday 23:59 PKT) and credited to member accounts every Monday by 12PM PKT. Net loss is defined as total amounts wagered minus total winnings during the same period. VIP cashback carries zero wagering requirements at all tiers — credited amounts can be withdrawn immediately after crediting.

7.2 Personal Account Managers

Gold and Platinum VIP members are assigned personal account managers. The personal manager is available to assist with account queries, withdrawal requests, and general support within the response times stated on the VIP Club page. Personal managers do not have the authority to override Terms and Conditions on a member's behalf, and any commitments made by a personal manager must be consistent with these Terms.

7.3 VIP Event Invitations

Invitations to VIP events — including PSL private watch events and exclusive gaming tournaments — are extended at Lucky 111's discretion and do not constitute a contractual entitlement. Lucky 111 reserves the right to modify, cancel, or restrict access to VIP events at any time without prior notice.

8Prohibited Conduct

The following activities are strictly prohibited on the Lucky 111 platform and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Fraud and money laundering: Using Lucky 111 to deposit and withdraw funds without genuine gaming activity, or to process funds of unlawful origin.
• Arbitrage betting: Systematically exploiting pricing differences between Lucky 111 and other platforms in a manner designed to guarantee profit regardless of outcome.
• Automated betting software: Using bots, scripts, or any automated tool to place bets, access the platform, or gather pricing data.
• Collusion in poker: Communicating with other poker players at the same table to coordinate strategy or share hole card information.
• Account sharing: Allowing any third party to access, operate, or place bets through your Lucky 111 account.
• Impersonation: Providing false identity documents or impersonating another person during registration or KYC verification.
• Chargebacks: Initiating payment reversals or chargebacks on deposits made to Lucky 111. All disputed transactions must be raised directly with Lucky 111 support first.
• Technical exploitation: Attempting to exploit software bugs, system errors, or technical vulnerabilities to gain an unfair advantage or access funds not rightfully credited.

9Privacy and Data

Lucky 111 collects and processes personal data in accordance with its Privacy Policy, which forms part of this agreement. By registering a Lucky 111 account, you consent to the collection, processing, and storage of your personal information as described in the Privacy Policy.

Lucky 111 does not sell personal data to third parties for commercial purposes. Data may be shared with identity verification services, payment processors, and relevant regulatory authorities as required by law. All data processing is conducted in accordance with applicable data protection legislation.

10Limitation of Liability

To the maximum extent permitted by applicable law, Lucky 111's total liability to any member in connection with these Terms or use of the platform shall not exceed the total amount deposited by that member in the 12-month period immediately preceding the event giving rise to the claim.

Lucky 111 is not liable for losses arising from: technical failures beyond our reasonable control, inaccuracies in third-party data feeds used for live scores or event results, delays in deposit or withdrawal processing caused by third-party payment providers, or a member's decision to place bets based on their own assessment of risk.

11Account Suspension and Termination

11.1 Termination by Lucky 111

Lucky 111 reserves the right to suspend, restrict, or permanently close any account at any time for reasons including but not limited to: breach of these Terms, suspected fraud or money laundering, failure to complete KYC verification, account inactivity for more than 24 consecutive months, or at management's discretion where continued operation of the account is deemed contrary to Lucky 111's policies.

11.2 Balance on Termination

Where an account is closed due to a breach of these Terms, Lucky 111 reserves the right to void outstanding bets and withhold balances pending investigation. Where an account is closed for reasons not related to a breach, any verified balance will be returned to the member's registered payment method within 10 business days.

11.3 Termination by Member

You may close your Lucky 111 account at any time by contacting our support team at [email protected]. Before closure, any pending bets will be settled according to their normal terms, and any remaining verified balance will be processed for withdrawal to your registered payment method.

12Amendments to These Terms

Lucky 111 may update or amend these Terms at any time. When material changes are made, members will be notified via in-platform notification and, where possible, by email to the registered address. The updated Terms will display the date of last revision at the top of this page.

Continued use of the Lucky 111 platform after the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to an amendment, you must close your account before the effective date of the change.

13Responsible Gaming Obligations

Lucky 111 takes its responsibility to prevent gambling-related harm seriously. As a member, you acknowledge that online gaming carries the risk of financial loss and is intended for recreational purposes only. You agree not to use funds required for essential living expenses to fund your Lucky 111 account.

Lucky 111 provides a full suite of responsible gaming tools accessible through your account settings, including:

• Daily, weekly, and monthly deposit limits
• Session time reminders and automatic session limits
• Reality check notifications showing your net position per session
• Cooling-off periods (temporary self-exclusion for 24 hours to 30 days)
• Permanent self-exclusion (irreversible for a minimum of 6 months)

Full details of all available tools and external support resources in Pakistan are available on our Responsible Gaming page. Lucky 111 encourages all members to review this page regardless of whether they feel they currently have a problem.

14Contact and Complaints

If you have a question about these Terms or any aspect of your Lucky 111 account, our support team is available 24/7 in both English and Urdu. You can reach us through the in-platform live chat, or by emailing [email protected].

If you wish to raise a formal complaint, please submit it in writing to [email protected] with the subject line "Formal Complaint." Lucky 111 will acknowledge all formal complaints within 48 hours and provide a full response within 10 business days. If you are not satisfied with Lucky 111's resolution, you may escalate the matter to the relevant dispute resolution body as directed in the response.